All purchases of Gooby products through any 3rd-party retailer, including Amazon, TJMaxx or your local retailer must be returned through that same retailer. Each retailer has their own return policy and process, so please see the appropriate retailer website or customer service for details in processing a return of your Gooby item.
Purchases made through 3rd-party retailers will not be able to be returned through Gooby.com and our retail return process.
For more information, please contact us at hello@goobypet.com for additional assistance.