Returns & Refunds
If you are unsatisfied with your purchase for any reason, you may return your item(s) for a full refund, including any shipping that was paid. Returns are accepted up to 30 days after the original date of purchase. Only items purchased on GoobyPet.com is eligible for returns. Items purchased at 3rd party retailers must be returned to the same retailer.
Request a Return
Please visit our Return Portal to begin a return request. You will need your order number (begins with GBY) and the email address associated with the order.
Once your return request has been processed, you have the option of using the pre-paid shipping label included in the confirmation email or use your own shipping method/service to mail the item(s) back to address below.
For your return to be accepted and refunded, the items must be in the following condition:
- Unwashed and unaltered
- Undamaged and free of stains, dirt, etc.
Gooby Pet reserves the right to withhold a refund if the items do not satisfy the above conditions.
Return to Refund
Once the item(s) are received by our warehouse, they will be processed by our returns team. For quicker processing, please include a copy of your invoice in your return package for easy identification. Returns are generally processed once a week on Mondays, so if your return is received Tuesday-Friday, it will be processed the following Monday. Once the items have been confirmed and processed, a refund will be initiated. Refunds will be returned to the same payment method that it was purchased on.
If you opt to use the pre-paid shipping label, it will be deducted from the total refundable amount. If you opt to use your own shipping method/service, you will receive the full refundable amount.
Note: Partial returns that paid shipping are not subject to a refund on shipping. In this scenario, only the item being returned will be refunded.
International Returns
Due to the cost of shipping, we are unable to provide a pre-paid shipping label for international orders and only the item being returned will be refunded. To return international orders, please mail the item(s) to the address below.
Mailing Address
Gooby Pet
3200 E. Olympic Blvd.
Los Angeles, CA 90026
You may contact us at hello@goobypet.com for additional assistance.