Returns/Refunds
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How do I return an item purchased on Amazon or other 3rd party retailer?
All purchases of Gooby products through any 3rd-party retailer, including Amazon, TJMaxx or your local retailer must be returned through that same retailer. Each retailer has their own return policy and process, so please see the appropriate retailer website or customer service for details in pro... -
How do I return an item purchased on Gooby.com?
Returns & Refunds If you are unsatisfied with your purchase for any reason, you may return your item(s) for a full refund, including any shipping that was paid. Returns are accepted up to 30 days after the original date of purchase. Only items purchased on GoobyPet.com is eligible for return... -
I received an item I received as a gift. Can I return or exchange it?
For items that were purchased on our retail website or from 3rd party retailers that was received as a gift, you may return it to us and receive a Gooby Pet e-Gift Card for the listed value of the items. Please mail the item(s) back to us at the following address: Gooby Pet 3220 E. Olympic Blvd.... -
My Gooby product doesn't fit. Can I exchange it for a different size?
We are sorry to hear that your item doesn't fit as well as you'd like. We do our best to provide accurate sizing guidance. However, given the variances in dogs, in measuring, etc., there will be times when the product doesn't fit well even though the chart says it should. We currently do not hav... -
This article is only for the returning of items purchased through Gooby.com. For purchases at 3rd party retailers, i.e. Amazon, TJMaxx, please return through the store of purchase. Once your return has been approved, you will receive an email confirmation with additional instructions on returnin...