Shipment
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We are glad to be able to provide our Gooby products to customers worldwide. We offer worldwide shipping via USPS International and UPS Worldwide. International Orders International orders using USPS International First Class or Priority Mail are transferred to the national postal service once ...
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I paid for faster shipping but it is taking too long.
If you paid for any class of shipping above USPS First Class Retail, like USPS Priority Mail or UPS 2nd Day Air, and it seems that the packages are taking longer to deliver than they should, please understand that once your order is picked up by the shipping carrier at our warehouse, we have no c... -
USPS tracking says it has been Delivered but I don't see the package.
If you're looking for the package the same day that USPS tracking says it has been delivered, please wait till end of the day. Sometimes USPS will update their tracking of packages to "Delivered" before they are actually delivered. If it is still hasn't been delivered, please check with your loca... -
Please check the shipping confirmation e-mail you should have received when you placed your order. There is a tracking number from the appropriate shipping provider you have selected. If you have not received any confirmations from us, please check your spam folder and mark emails from Goobypet.c...
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Why is my package taking so long to deliver?
We apologize for the packaging delays. Unfortunately, once the package has been picked-up by the shipping carrier from our warehouse, it is no longer under our control. Please understand that Gooby doesn't not have any more information than the customer regarding package status and delivery. Ple...