We are sorry to hear that your item doesn't fit as well as you'd like. We do our best to provide accurate sizing guidance. However, given the variances in dogs, in measuring, etc., there will be times when the product doesn't fit well even though the chart says it should.
We currently do not have an exchange program. Please return for a full refund and re-order the appropriate size. Please visit our Return Portal to see our return policy and begin your return process.
If you're having trouble finding a size in the product you're looking for, please leave us a comment on our survey to help us for future sizing considerations:
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You may contact us at hello@goobypet.com for additional assistance.